Custom Orders

Unfortunately, we’ve decided that we have too many obligations to take custom orders anymore. We’re really sorry that we can’t offer this, but we’re always adding new designs, and love to hear your suggestions! Maybe your design idea will make it into our catalog.

Damages/Claims

Our glassware is packaged very carefully to withstand transit, but sometimes accidents happen. If something arrives broken, please contact us immediately so we can replace it.

Theft and breakage very rarely occur. Please contact us immediately if you feel your package has been lost or damaged.

Returns & Exchanges

Satisfaction is guaranteed! If you are not completely satisfied with any item that you have ordered, return your purchase within 10 days to receive an exchange, credit or refund (except custom-made or personalized items, which are not returnable). Please package glass items carefully as they are very fragile! We’re unable to refund shipping charges.

Shipping

U.S. Orders

Most items are shipped within 1-4 days of receiving your cleared payment, either Priority Mail (2-3 days), or through Fedex (4-7 days), based on weight, size of the package, and the destination it’s traveling to. You’ll receive a confirmation email with a tracking number when we’re shipping your order.

U.S. Priority Mail shipping includes insurance and Delivery Confirmation. Fedex includes insurance and tracking as well. This doesn’t require a signature, so packages may be left on doorsteps or insecure locations, as the delivery person sees fit. Unfortunately, we have no control over this. Shipping items to a work address is often a good idea.

International Orders

International orders (shipping outside the U.S.) travel First Class or Priority Mail, based on weight and size of the package (larger orders travel Priority, which is faster and more expensive). Delivery dates and tracking info are unavailable for international orders, and can sometimes take 2-3 months to arrive.

All duties and customs fees are the responsibility of the buyer, and can be extremely high in certain cases. We can not legally ship your package as a gift, so please don’t ask us to forge customs documents.

Wholesale

Download our latest wholesale ordering info and sign up for our wholesale buyer’s newsletter here.